Customer Service

Our Guarantee

We want you to be pleased with your purchase. If for any reason you're not satisfied with your product, simply return it for a prompt and courteous exchange, credit, or refund of the merchandise purchase price.

Sorry, personalized items may not be returned unless defective.

Products are subject to price change and availability. Not responsible for typographical or system errors.

Privacy & Security

Our postal address is:

Cohen & O’Neill Jewelers
3 East Northwest Highway
Palatine, Illinois 60067

We can be reached via at
Or call us anytime at the store at 847.991.3990

We collect e-mail addresses, information on what pages and products our website visitors access or visit, user-specific information on what pages and sites consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page. Email addresses are for the purposes including but not limited to: providing order and shipment confirmations; opting-in for product notifications, special offers or other communications from us.

If you do not want to receive e-mail from us in the future, you may opt-out of the receipt of such email or communications by following the directions in the email or by sending email to us at the above address, calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive e-mail from our company.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. We will be sure your number is removed from the list once our transactions have been completed.

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

Order Options

The Following options are available to you when placing your order with the Cohen & O’Neill Jewelers.

  • On Line - Order directly over the web on our Secure Web Server.
  • By Phone - Call us anytime at 847.991.3990. Please be sure to have your completed order and credit card information ready when you call.
  • By Mail - Enclose printed order form, payment or credit card information and mail to:
    • Cohen & O’Neill Jewelers
      3 East Northwest Highway
      Palatine, Illinois 60067
  • Gift Orders- We'll be happy to include your personal message! There is no extra charge for this service.

Returns Policy

15To exchange or return your purchase, complete the back of your invoice, and return it with the merchandise. For your protection, return your package insured by UPS, or U.S. MAIL.